TERMS AND CONDITIONS OF SALE

Product prices and service offers, applicable taxes, shipping fees and related fees are indicated on the invoice issued by 01Direct LTD. Unless there are specific contractual provisions, offers and price lists correspond to the prices valid at the time of designing the catalogue and website updates and are not binding beyond that point. Orders accepted are subject to price increases imposed on us by our own suppliers and circumstances beyond our control that would make delivery impossible or more costly.

All invoices are payable in full and without discount. Any delay in payment after the deadline indicated on the invoice will automatically lead to the application of penalties for late payment at a rate of 1.8% per month of delay, as well as a fixed sum of £40 per invoice paid late. This amount may be increased if the recovery fees exceed the amount of the late penalty.

Delivery times are set in good faith and are for guidance only. Unless otherwise stipulated in writing, a delay cannot in any case, justify the cancellation of an order or any compensation. If a product is out of stock, delivery time will depend on how long it takes to get new stock from the supplier, in which case 01Direct LTD will then inform the client of a provisional delivery time.

Orders of over £150 (ex. VAT) will be delivered without charge to all destinations in mainland UK. Free standard delivery times may take up to 5 working days. Priority delivery may take up to 3 working days. Delivery fees stated on the website apply to orders for mainland UK. Fees for delivery to the Channel Islands are considerably higher and are calculated on a case by case basis according to the weight and dimensions of the package. If Clients wish to receive their goods in less time they can opt for Express delivery for certain destinations at a charge of £9.99. For express delivery, additional charges apply for heavier orders.

Any missing or damaged parcels should be noted on the delivery note before signing it. The contents of the package must be checked and any concerns must be communicated to the carrier within 48 hours by registered mail with acknowledgement of receipt. Ownership is transferred to the client after full payment. Otherwise, 01Direct LTD will be entitled to demand the immediate return of the delivered products.

If you have contracted the Total Protection Warranty at checkout, you will be eligible for the following conditions:

If the goods ordered do not meet the expectations of the Client, they can be returned to 01Direct LTD under the following conditions:

(1) Any request to return goods must be made in writing within 14 calendar days after delivery. Upon receipt of the request, 01Direct LTD will send the Client a returns reference number;

(2) Products must be returned to 01Direct LTD by registered post with acknowledgement of receipt within a maximum period of 15 calendar days after the Client receives the returns number, in their original packaging, with a copy of the invoice and with the above-mentioned returns number marked clearly on the package.

Costs and risks of transport will be the responsibility of the Client. Once received by Onedirect, the returned items will be checked thoroughly to ensure that the product, packaging and parts are intact. After checking the products a refund or credit note for thre amount paid, excluding transport fees, will be issued. Credit notes have a validity of valid for one year from the date of issue. No credit note or refund will be made if (i) the goods returned have been modified, customized, altered, damaged or are incomplete/ or (ii) if the goods have not been returned under the conditions described in this document. In no event can goods which have been adapted to meet the specific requirements of the Client be returned to Onedirect.

10.1 The Client has read the product specifications and takes responsibility for selecting products he orders according to his or her requirements. Therefore 01Direct LTD does not guarantee that the products are suitable for the Client or meet the specific requirements for which they are intended.

10.2 In accordance with current legislation, products are guaranteed against hidden defects as stipulated in Article 1641 of the Civil Code.

10.3 In no event is 01Direct LTD liable for the repair of any incidental damage such as, but not limited to, loss of earnings, profits, revenue, opportunities, harm to its image or reputation, etc. Liability and application of both conventional Onedirect guarantees are excluded in the following cases: - illegal or incorrect use of products by the client; - normal wear and tear of products; - damage to products or accidents that result from a lack of care, and in particular cracks, breakages, humidity, inadequate temperature, rust, liquid spillages; products repaired by the client by third parties are not approved by Onedirect; or - transformation of products or incompatibility with other materials. Subject to the above-mentioned disclaimers, and in the event of liability of Onedirect, it is agreed that the right to compensation shall in any case be limited to the amount paid for the damaged product by the client.

In accordance with current Data Protection legislation, the Client has the right to access, modify, or oppose any information that concerns him or her. This right may be exercised with 01Direct LTD. Your personal data will be used to send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes. You can opt out at any time.

You are part of the INCEPT GROUP program through the data collection by our partner: ONEDIRECT.

In compliance with the General Data Protection Regulation (GDPR), we inform you that INCEPT GROUP, as the data controller, processes your professional contact details: your name, first name, position within your company, and your email address.

These processing activities include collection, recording, storage, entry, structuring, duplication, enrichment, and sharing with business partners for B2B marketing purposes.

For B2C marketing, data collected directly or indirectly may come from various sources, such as your purchases, our telephone directories, and partner databases.

INCEPT GROUP retains your data for commercial prospecting purposes for three (3) years from the date of the last activity for prospects and five (5) years from the date of the last activity for customers. After this period, your data will be deleted unless you object or request deletion earlier.

No action is required from you.

You will continue to receive communications from us, but you can opt out at any time by using the unsubscribe link in each message or by contacting us at dpo.inceptgroup@g2c-conseil.fr.

If you wish to leave our program immediately, in accordance with GDPR regulations, please click here (link to the unsubscribe page).

For more information about how we process your data and your rights, please refer to our Privacy Policy.